Terms of Service

Effective date: April 19, 2025 Last updated: April 19, 2025

These Terms of Service (“Terms”) govern your use of Reconnect Us (“Service”), operated by Reconnect Us (“we”, “us”, “our”). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. What Reconnect Us Is

Reconnect Us is a relationship guidance tool. It lets you record or upload audio of conversations with your partner and provides coaching based on insights from established relationship research.

Reconnect Us is not a therapist, psychologist, medical device, or crisis service. It does not replace professional mental health care. If you or your partner are in distress or danger, please contact a qualified professional or emergency services.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent that you meet this requirement. Do not record or upload audio that includes the voice of anyone under 18.

Before you record, upload, or submit any audio that includes another person’s voice, you must obtain that person’s explicit, informed consent.

Your partner must understand and agree that:

  • the conversation is being recorded;
  • the audio will be transcribed by a third-party service (AssemblyAI);
  • the transcript will be analysed by an AI system (Anthropic Claude); and
  • the resulting coaching report will be accessible to you through the Service.

Recording consent laws vary by country, state, and province. Many jurisdictions require the consent of all parties to a conversation before it may be recorded (“two-party” or “all-party” consent). It is your sole responsibility to understand and comply with the laws that apply to you. We are not liable for any recording you make in violation of applicable law.

Submitting audio without the required consent is a material breach of these Terms and grounds for immediate account termination.

4. Acceptable Use

You agree not to:

  • record or upload audio without the knowledge and consent of all persons present;
  • use the Service in any jurisdiction where doing so is unlawful;
  • use coaching reports to harass, coerce, or harm your partner or anyone else;
  • reverse-engineer, scrape, or attempt to extract our models or training data;
  • share access to your account with others;
  • use the Service for any commercial purpose without our written permission.

5. Accounts

You are responsible for keeping your login credentials secure. Each account is for one individual. You may not create accounts on behalf of others.

6. Subscriptions and Billing

Some features require a paid subscription. Payments are processed by Stripe, Inc. All fees are stated at checkout and are charged in advance for the billing period. Subscriptions renew automatically unless cancelled before the renewal date.

We do not store your payment card details; Stripe handles all payment data under its own terms and security standards.

Refunds are issued at our discretion. Contact us via the in-app support link if you have a billing concern.

7. Data Retention and Deletion

Free accounts: audio recordings are deleted automatically after 30 days. Transcripts and coaching reports are retained while your account is active.

Paid accounts: audio, transcripts, and reports are retained indefinitely until you delete them or close your account.

You may delete individual recordings or your entire account at any time through the settings page. Deletion permanently removes audio from our storage provider (Cloudflare R2) and all associated data from our database.

8. Intellectual Property

You own your recordings. You grant us a limited licence to process them solely for the purpose of providing the Service to you. We do not use your recordings or transcripts to train our models or share them with third parties beyond what is described in our Privacy Policy.

The Reconnect Us name, logo, and application code are our property. Nothing in these Terms transfers any ownership rights to you.

9. Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind. We do not guarantee that coaching output is accurate, complete, or suitable for your situation. Relationship guidance is inherently subjective — treat it as one input among many, not as professional advice.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including harm to your relationship or any actions you take based on coaching reports.

Our total liability for any claim under these Terms is limited to the amount you paid us in the 12 months preceding the claim.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you by email or in-app notice before material changes take effect. Continued use after the effective date constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of Switzerland, in particular the laws of the Canton of Zurich, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

13. Contact

Questions about these Terms can be submitted via the in-app support link.